"Let me get back to you"

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The Two Phrases That Kill Your Close Rate
In home services (like cleaning), these two lines are practically a death sentence:

1. “Thanks for the quote, let me call you back.”

2. “I need to talk to my spouse first.”

Here’s what they usually mean:

“This price is higher than I expected, but I don’t want to tell you that directly.”

And I don’t blame them. Nobody wants to say, “You’re too expensive,” especially if the person on the other end is being polite and helpful. So we default to vague objections. But as a business owner, that vagueness is where deals go to die.

So here’s how I respond now:

If they say “Let me call you back”
I’ll say:

“Sure. Usually when people say that, it means the price came back higher than expected. Did you have a budget in mind?”

That line alone opens the door to a real conversation. From there, I can figure out if I need to:

• Offer a custom quote based on their priorities

• Add more value to justify the price

• Or let it go because we’re just not the right fit

If they say “I need to talk to my spouse”
Here’s my exact script:

“Got it. Do you mind if I propose something?”

‘After this call, you’re probably going to shop around for a better price — I get it. I’d probably do the same. But what price would you need to feel comfortable booking now? If it’s too low, I’ll tell you. If not, maybe we can work something out. Sound fair?”

This moves the conversation from avoidance to honesty. And it saves me from following up 4 times with no reply.

Bottom line
You won’t win every deal. But you owe it to yourself to have the real conversation while you’ve got their attention. Don’t let them hang up without understanding exactly what they want and what’s holding them back.

Until next time,

Logan