The Habit That Will Save You Hours Every Week

Brought to you by

Tired of juggling calls and texts on your personal phone? OpenPhone gives you a dedicated business line that works seamlessly across your devices, complete with call recording, team collaboration, and professional voicemail. Try it today and see how much easier running your business can be!

Pro tip for new business owners:

Every time someone asks you a question, whether it is a client, contractor, or team member, write it down. Do not rely on memory or sticky notes that disappear. Use a tool like Google Docs, Notion, or Apple Notes and document it.

Then take it a step further. Write your response, solution, or policy. Make it a daily habit to update this document and share it with your team.

Why is this so effective? When you are running a business, you are already handling more tasks than you can count. Answering the same question repeatedly is a fast track to frustration.

Let me give you an example.

When I started my cleaning business, I was answering the same questions all the time.

• What is the policy for pet hair?

• What should I do if guests are still in the property?

• How do I report a broken item?

At first, I would send quick text replies or hop on calls, thinking, "It is faster to just handle this right now." But as the business grew, the questions kept coming.

Then I started writing them down. I documented the questions, created clear answers, and turned those into policies. I made them easy to find and accessible to my team. Everything changed.

Here is what this simple habit will do for you:

1. It will save you time. You will not need to answer the same thing over and over.

2. It will empower your team. They will have what they need to solve problems without you.

3. It will build your systems. You are creating standard operating procedures as you go.

Start today. Open a document and write down the next question someone asks you. Add the answer and build from there. It does not have to be perfect, but it will make your life so much easier.

What is the one question you are tired of answering in your business? Reply and let me know! I would love to hear it!

Until next time,

Logan